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Stakeholders of Chester Zoo? Who are chester zoo's stakeholders? Is chester zoo a national business? How long does it take to get from huddersfield to chester zoo? How many animals does Chester zoo have? Trending Questions. We also have a legitimate interest in publicity and income generation, campaigning and fundraising in order to support these objectives and undertaking due diligence to establish the provenance of donations that are made, or may be made, to us.
Where you have provided your details to us, we can contact you by email, post or phone for certain marketing and fundraising activities as set out below but we will explain this to you at the point that we collect your details. You can opt out of this activity, or select your communication preferences at any time by visiting our Preference Centre. We will also rely on our legitimate interests for the proper administration of Chester Zoo, and to manage our operations for example, maintaining appropriate records and databases, for the detection and prevention of crime and safeguarding all those who access our premises and facilities.
When we process your personal data to achieve such legitimate interests, we consider and balance any potential impact on you both positive and negative , and your rights under data protection laws. We will not use your personal data for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive unless, for instance, we are otherwise required or permitted to by law.
For full details of where we have relied on a legitimate interest, to process your data please follow this link. You give us your personal data in order to receive information from us; visit our facilities; buy products or services from us including such things as purchasing, administering and renewing membership; when you volunteer with us or take part in any of our community programmes — such as Wildlife Connections or request information about these ; when you donate to us; when you respond to a survey or when you otherwise engage with us on our websites and digital products.
Your personal data be shared with us by third parties in certain circumstances including but not limited to individuals who purchase gift membership on your behalf, ticket agencies that sell tickets to access Chester Zoo or specific events run there, schools or other institutions who work with us or receive our services, by mutual contacts who recommend you to us or buy goods and services on your behalf or as a gift, and by our partners who host and run events or help to run and host events at our premises, or run competitions or prize draws jointly with us.
Where appropriate you should check any Privacy Policy of any third party when you provide your personal data to them in order to understand fully how they will process your personal data.
To gain a better understanding of you, to improve our communications and fundraising approaches we combine personal data you provide to us with personal data available from external publicly available sources such as Companies House and published articles and newspapers. Depending on your privacy settings for social media services, we can also access personal data from those accounts or services. We collect personal data about you when you use our websites and digital products. Whenever you input personal data into our website for example, if you become a member or renew a membership online or otherwise support us through our website, book a visit online or download any of our resources , we will collect the personal data that you give to us.
Please refer to our Cookies Policy for details on how and why we use this data. We also collect your IP address and access times. We link our website directly to other sites. This privacy policy does not cover external websites and we are not responsible for the privacy practices or content of those sites.
We encourage you to read the privacy policies of any external websites you visit. For example, where you donate to Chester Zoo through an online platform, they may then give us your address so that we can write to you and say thank you.
Please review any such policies before giving your data to these platforms, to ensure that you are happy for your data to be shared in this way. Your personal data will only be shared between the entities for the purposes set out this policy. Where we have engaged the services of a third party processor we have reviewed their privacy policies and security arrangements and conducted any necessary risk assessments.
We also enter into a Data Processing Agreement to ensure that third parties are as committed to the security of your personal data as we are. We can be obligated to disclose your personal data upon request to regulatory and government bodies as well as law enforcement agencies. This information will be collected as part of the booking process via our website. We will use legitimate interest as our lawful basis for processing your personal data in relation to this.
For those dining at The Oakfield, we are now legally required to collect this data to support the NHS Test and Trace, we will collect this information using the Open Table booking service.
Your personal data will be kept in a secure location and will only disclosed to the NHS Test and Track service on request, for up to a period of 21 days, to assist in the containment of clusters and outbreaks of the COVID19 virus. Where your personal data is transferred outside the EEA, we will take reasonable steps to ensure that the recipient implements appropriate measures to protect your personal data for example, by entering into EU Commission approved standard contractual clauses.
Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to or via our websites and digital products; any transmission is at your own risk.
If you have any questions about the international data transfer of your personal data, please contact us using the details below. We are committed to ensuring that there are appropriate technical controls in place to protect your personal data including protection from misuse and unauthorised access.
For example, our network is protected and routinely tested. Your information is only accessible by staff and contractors who are bound by appropriate policies and procedures to protect your information. We keep personal data for as long as there is a need to keep it in connection with the purposes for which it was collected. We keep your personal data after a particular matter or exchange has concluded but purely for record keeping purposes and to be able to respond to queries.
In some cases, we are also obliged to retain your personal data to comply with legal or statutory obligations for example, to keep records of contractual or financial matters. In the event that you ask us to stop sending you marketing communications, we will retain certain details, such as your name and email address, but only to ensure that you are not contacted again.
Further information can also be found on the ICO website here. You have the right to find out if we are holding personal data relating to you and how we are using it. This can be done via our online form , or by sending an email to DPO chesterzoo. You have the right to have inaccurate personal data changed or removed. It is important to us that the information that we hold about you is accurate and up to date. Please let us know if any of your details have changed. If you find any inaccuracies in your personal data you can contact us by sending an email to marketing chesterzoo.
We reserve the right not to make changes in certain circumstances as defined by the ICO here. You have the right to ask for your personal data to be erased from our records. However, this right is not absolute and we can refuse this request, if this is the case, we will explain our reasons for our decision.
Your request, if valid, will usually be processed within a month. If we need longer to process your request, we will inform you at the earliest opportunity and in any case within one month from receiving your request. You have the right to ask us to restrict the processing of your data. This is an alternative to erasure and usually a temporary measure to limit the way we use your data whilst another data related matter is being resolved. This right allows you to obtain and reuse the data we hold about you for your own purposes across different services.
This would include any data that has been provided by you to ourselves. You have the right to object to Chester Zoo processing your personal data for the purpose of direct marketing at anytime and also for some other circumstances.
You have the right to not be subject of decisions based solely on automated processing i. For more detailed information about automated decision making refer to the ICO website here. If this is the case, we will ask for a reasonable fee for costs associated with the request. Most requests will be processed within a month of validation.
Protracted investigations can take up longer, if this is the case, we will let you know within one month that we need more time to process your request and explain why. Sending an email to DPO chesterzoo. Completing an online request form. Charitable giving is very important to our ability to achieve our mission of preventing extinction. We want to ensure that we are contacting you with tailored and appropriate communications, and ensure we direct our resources and fundraising activities as efficiently and effectively as we can.
We also want to communicate with you from time to time to thank you for your support and tell you what we have achieved with the help of your donation. When we would like to better understand the potential interest of those who may be in a position to support our charity mission. Chester Zoo will not undertake wealth screening activities on our database of members, existing donors and contacts. This is simply not how we do fundraising.
However, we do want to ensure that those who may wish to, and are in a position to support at a philanthropic level, can be engaged with in a wholly appropriate way, fitting to their interests and known charitable activities. There are a number of individuals who could make a huge difference to our mission of preventing extinction, and we would like to better understand their potential interest in our organisation and activities.
Before reaching out to these individuals about supporting our work, we may seek publicly available information to help us understand those who may choose to support us and to ensure we make requests to those who may be both able and willing to give.
We may also ask an 3rd party fundraising organisation to support this activity, providing we have assurance that they are working to our fundraising values. We may also use publicly sourced images to help identify individuals who attend our events. We use a variety of public access sources to obtain such information including newspaper websites, business publications, the official websites of companies, charities and foundations, and the following:.
We consider that it is in our legitimate interest to collect and use this information and, if we deem it appropriate, to use our mutual connections to engage these individuals. After contacting such individuals, we shall ask for their consent to continue to contact them in relation to opportunities to support our mission.
If we decide not to contact an individual or they tell us they do not wish to be contacted at any time, we shall delete any information collected, only retaining key identifying information to ensure they are not contacted or considered for contact in the future. We may also use these sources when undertaking due diligence to detect fraud, money laundering and credit risk in order to protect the reputation of the charity.
We can contact you by post and telephone, and, where you have provided consent, by e-mail, to let you know about our events and activities including mention those of third parties, particularly where they are collaborating with us or sponsoring our events that might be of particular interest to you; retail offers and promotions, or about the work of Chester Zoo more generally; and to provide you with information about and the opportunity to participate in our fundraising activities.
We provide the opportunity for you to opt-out from receiving our marketing communications every time we contact you. You can opt-out from receiving our marketing communications, or update your contact preferences at any time by logging into and updating your account here. Or emailing your requested changes to marketing chesterzoo.
If you are a social media user, we will use certain social media tools as part of our relationship with you. These identified individuals will then be shown advertisements about Chester Zoo on their newsfeed. We use HGEM to aggregate and analyse online reviews or posts you have made on TripAdvisor, Google, Open Table or Facebook, this is to ensure that we maintain a world-class visitor attraction through identifying trends in visitor feedback. We collect and manage personal data about children in some circumstances, such as where children participate in activities at Chester Zoo such as educational and learning activities, or zoo ranger or junior member events or competitions or have requested to receive certain communications from us, such as newsletters.
Those aged under 13 are not permitted to receive our newsletters, or enter any competitions or prize draws with us. We will not knowingly have any other direct contact with those aged under Where a parent or guardian gives consent on behalf of a child, we contact that child after their 18th birthday, to check if they wish to maintain their relationship with us. As a rule, Chester Zoo collects personal information directly from you. If you are unable, for whatever reason, to provide this essential information, we can ask a relative or friend accompanying you to provide it.
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