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Home » Commentary » Amtrak is all aboard with electronic ticketing in O ne of the most common complaints I get from Amtrak customers is about their tickets. The National Railroad Passenger Corporation uses old-school paper tickets that have cash value.
Most consumers have forgotten the days when tickets essentially had cash value. Today, there are almost no conventional tickets for the airlines anymore.
What happens if you lose your ticket? If you lose your Amtrak ticket, you need to purchase another ticket in order to travel, just as you used to do with airline tickets. You can apply for a refund of your lost ticket by filling out a form and sending it in. This form is available on Amtrak. In most cases your ID will not be checked when you board the Amtrak train.
The conductor will come by and scan your ticket and that is about it. But honestly, you will almost never be asked to show it. You can bring your own food and non-alcoholic beverages on board train services only. Perishable items including meat, seafood, fruit and vegetables are not permitted as checked luggage on any NSW TrainLink Regional service. When you buy a ticket, you give them payment, they give you a ticket - no outside verification needed. Ryan said:. Rafi Conductor.
The simple fact of the matter is that today, Amtrak's method of validating that you've paid when you board a train is to see a ticket printed on Amtrak or Travel Agent ticket stock. That ticket is Amtrak's only way to reconcile your travel against your fare; the ticket is a good as cash to Amtrak. Without that ticket, Amtrak can't count your trip as revenue, and a conductor has the obligation to refuse passage to you. Printed documents from your home PC can be and are counterfeited.
The barcode is meaningless to a conductor today because it's a Quik-Trak barcode that only contains your reservation number and your departure city. It does not contain any information about how much you paid for your trip or where you are going that information is fetched by the Quik-Trak machine when you scan the barcode at the machine. If you are boarding at a station without a ticket agent or Quik-Trak machine, Amtrak can either mail the ticket to you, or give you a boarding code in addition to your reservation number to give to the conductor aboard the train.
The conductor uses that boarding code and reservation number to have the ticket printed at another location yes, it still gets printed , where it's validated and counted for revenue. Amtrak is moving toward an e-ticket system where passengers will be able to print boarding passes with 2D barcodes at home.
Conductors will have handheld devices to scan those passes on board, eliminating the need for traditional ticket stock in most travel scenarios. But until that new system is implemented, tickets are cash, and you can't ride without them. Gathering Team Member. I don't know the exact policy for this, but if you make a reservation and pay for it, then you don't print out your ticket by the time the train departs, your reservation is automatically canceled.
This may not be the case if you board at an unstaffed station in that the conductor will already have your ticket or write a paper ticket out for you. Now I've seen people arrive 5 minutes before departure, and they don't have their ticket yet at a staffed station.
Partial evidence of this is the fact that Amtrak. In spite of now having e-ticket bookings, Amtrak still needs to print conventional tickets against these bookings until phase two is complete and fielded. Amtrak has selected the technology platform and begun development. Once the platform is complete, Amtrak will begin testing and roll-out across the system incrementally, starting with the pilot program in the early summer of The schedule to complete deployment will depend on the adoption rate of the technology across the system, but should be complete within 18 months of pilot completion.
In the meantime, does Amtrak have any plans to relax its current ticketing policies, specifically the one that says your ticket is the same as cash? Not at this time. A ticket does have cash value to the holder.
If a lost ticket is invalidated on an airline, the person attempting to use it will be stopped at the gate when the ticket is scanned or entered into their system.
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