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If the recipient opens the original message first, the recall fails, and both the old and new messages are available. You send a message to a public folder. You recall the original message and replace it with a new one. You, the sender, receive a message that states the recall succeeded.
If the recipient has already marked the original message as read, he or she is informed that the recall failed, and only the recall message is deleted. If a user who has any other public folder rights opens the recall message, the recall fails, and the user receives a message that states the recall failed.
Both the old and new messages remain in the public folder. If the recipient reads the original message and then marks it as unread, it is considered never read and recall is successful. In the public folder, it is the reader's rights, not the sender's, that determine the success or failure of the recall. Important: Office is no longer supported. Upgrade to Microsoft to work anywhere from any device and continue to receive support. Upgrade now. Click Delete unread copies and replace with a new message or Delete unread copies and replace with a new message.
Note: If you are sending the message to a large number of people, you may want to clear the Tell me if recall succeeds or fails for each recipient check box.
If you do not see the Recall This Message command, then probably you do not have an Exchange Server account or you are not using Microsoft Office Outlook Both are required to use the recall feature. You can check the Account Settings dialog box in Outlook for the types of e-mail accounts in your Outlook profile.
On the E-mail tab, the Type column lists the type of account for each entry. The success or failure of a recall depends on the recipients' settings in Microsoft Outlook. The following four scenarios explain what happens in various situations, and an additional scenario describes the recall of a message sent to a Microsoft Exchange public folder.
You send an e-mail message to someone. On the recipient's computer, under Tracking Options , the Process requests and responses on arrival check box is selected. Assuming the original message has not been read, the original message is deleted and the recipient is informed that you, the sender, deleted the message from his or her mailbox. Note: If the original message is marked as read viewing in the Reading Pane is not reading in this scenario when the recall message is processed, the recipient is informed that you, the sender, want to delete the message, but the message remains in the recipient's Outlook folder.
On the recipient's computer, under Tracking Options , the Process requests and responses on arrival check box is not selected. On the recipient's computer, either by rule or by action of the recipient, the original message is moved to another folder and the recall message remains in the Inbox or it is moved to another folder as well. As long as the recall message and the original message exist in separate folders, the recipient receives a message indicating that a recall attempt failed.
Note: If the recipient read the original message and then marks it as unread, Outlook treats it as if it had never been read and recalls it successfully. This results in behavior similar to that which occurs when Outlook is not configured to automatically process messages. Note: If the recipient read the original message and then marked it as unread, Outlook treats it as if it had never been read and recalls it successfully.
Password Reset. Please enter the email address for your account. A verification code will be sent to you. Once you have received the verification code, you will be able to choose a new password for your account. About Us Our team. How to recall or retract a sent message in Outlook? Read More Quick Report, Count Selected Mails Enable you to do smarter, faster and better in Outlook.
How to Recall an Email in Outlook How to recall your email in Outlook Go to your Sent Items folder which you can access in the folder pane of the left side of the Outlook window. Open the email that you want to recall. When you have the email opened, go to the Message tab and select Actions. A menu will appear which you then have to select the Recall This Message option.
Choose which option best applies to your situation and then hit OK. Tips on how to prevent recalls Sometimes, your recall attempt may not work. Here are some tips on how you could do it: Create a rule in Outlook that delays messages being sent.
By setting up this rule, you can defer your message from being actually sent for one minute up to two hours. Get into the habit of reading through your emails before sending them. Professional emails should always be proofread before being sent, especially if the recipients are stakeholders or an important client.
Ensure all details are correct before writing the text. As most people are prone to hitting the subject line right after writing the text, ensure all details are added before you construct the message. Check that the attachments are added, the subject line is legible, and recipient s email address are correct.
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