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Add-ons in the new event are subject to availability. Event transfer requests for unused registrations must be submitted no later than PM on the Friday immediately following the event weekend of the original registration. Contact [email protected] no later than two Wednesdays, or 10 days, prior to the Tough Mudder event weekend associated with the registration.
Registrations redeemed via Race Pass are eligible for event transfers, but are not eligible for person transfers.
Race Pass registrations are intended for use solely by the owner of the pass. All registrations associated with the passes are meant to be redeemed by the same person. Unused Season Passes can be deferred to the year immediately following the year for which the Season Pass was originally purchased.. Contact [email protected] after the season has passed to have your pass reactivated for the following year.
Transfers to an event scheduled earlier on the event schedule from a later event are subject to the difference in cost based on the timing of the original purchase. Tough Mudder reserves the right to deny refund requests based on the determination that pricing policies are being abused or customers are thought to be taking advantage of policies.
Event transfers same event, same year, or defer to next year — Transfers completed by PM on the Friday immediately prior to the scheduled event start date, can be completed by the customer through myevents.
After one future year transfer, Tough Mudder will not refund any additional fees, such as difference in cost. If you are having technical difficulty, we will honor your transfer as long as you contact [email protected] by Friday PM after the original event date.
Event transfers same year, between US and Canada — Customers can contact USsu [email protected] to receive an international transfer code.
The deadline to request a person transfer code is PM two Fridays immediately prior to the scheduled event start date. If outside of the deadline, please have the new participant bring written permission from the original ticketholder along with the original confirmation email to the Mudder Services tent. Transfers must be completed by Thursday prior to the WTM weekend via myevents.
To have your transfer fee refunded, contact [email protected]. Transfers made by PM on the Friday immediately prior to the scheduled event start date, can be completed by the customer through myevents. Skip to content. Tough Mudder Refund Policy. Search for: Search Button. You will get rid of a bunch of unnecessary memberships that take hard-earned money from your account with the help of special virtual credit cards. DoNotPay will always be available to you both in a web browser. Let DoNotPay solve this problem for me.
We have helped over , people with their problems. Sit back and relax while we do the work. Solve My Problem. Get Started. Want your issue solved now? Hassle Free We have helped over , people with their problems. How to Get a Zelle Chargeback. A Sample Letter of Refund Payment. Immediately upon booking, you should receive a verification email with a web tracking number starting with AON.
This email verifies that you have a confirmed reservation at the hotel, and we have requested that the hotel provide us with their confirmation number that we will send to you. You should receive the hotel confirmation number within 2 business days via email. First, you will need your AON tracking number found on your verification email. Please note, with any modification of a reservation, there is a chance the availability or rates will have changed since the time you originally made your reservation.
You may call us at to cancel with a customer support representative. When calling, please have your AON number, the name the reservation was placed under, and the original credit card number billed. If your account is being credited for prepayment, you should see a credit on your billing statement within 30 days of requesting the credit or on your next billing cycle. Such fees are highest when cancellations occur within 72 hours of your scheduled arrival date.
Please refer to the hotel's cancellation policy, as well as the specific terms and conditions applicable to your reservation. Hotel terms and conditions will still apply.
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